Imprint / Terms and Conditions of FOOLFASHION
If during your visit to our site you encounter a problem, do not hesitate to contact us under the heading "Contact us". This service answers all your questions, suggestions for improvements and complaints.
All orders placed on foolfashion.ch are governed by the present General Terms and Conditions of Sale. By placing an order you acknowledge that you have read, understood and accepted these General Terms and Conditions of Sale without any reservation. FOOLFASHION.CH may modify these Terms and Conditions of Sale without prior notice.
FOOLFASHION exclusively delivers through Switzerland and Liechtenstein. For legal reasons, orders placed outside those countries will not be considered.
All features of the products that you order are stated on the website. Pictures are not contractual. FOOLFASHION reserves the right to cancel any order whether a selected item is listed whit a wrong price or description.
3. User account
To place orders on FOOLFASHION you need to create a user account. The creation and use of your account is free. By creating your account you will have to provide FOOLFASHION.CH with some personal information. FOOLFASHION.CH reserves the right to close your user account without prior notice. You are free to delete your account at any moment. Just send us a message by browsing the website under the “Contact us” menu.
By registering on FOOLFASHION you guarantee the exactness and the exhaustiveness of the data that you supply. Please inform FOOLFASHION.CH of any changes of your personal information by updating your user account regularly.
In order to log onto your account on FOOLFASHION website, you have to choose a password. This password is strictly confidential and must not be revealed to any person. By registering, you take charge of the use of your password and for all orders placed by using your account and your password, although without your awareness. If you suspect that somebody may use your account and password, please inform us immediately by browsing the website under the “Contact us” menu.
By clicking on the “Pay with Saferpay” button, you confirm buying the products you have selected according to the present Terms and Conditions of sales. We consider an order as valid by the moment the payment has been accepted. Every order will be confirmed to you by e-mail so that you keep track of your purchase. If, nevertheless, you have a doubt on your order, you can send us a message by browsing the website under the “Contact us” menu. FOOLFASHION reserves the right to cancel any order with errors on it.
The company owning FOOLFASHION is subject to the Swiss VAT: CHE-349.147.456. Prices are indicated in Swiss Francs (CHF) and can be changed without prior notice.
8. Delivery and distribution Fees
Standard shipping in mail B without signature is CHF 7. Swiss Post ensure mailing that the recipient of the parcel. In connection with the package, FOOLFASHION and Swiss Post liable for damages resulting from the damage, loss or improper distribution of parcels but in no case of theft. For all orders, La Poste sends parcels from Tuesday to Friday. No parcels will be sent outside these days.
81. Shipping costs without purchase
If an order has been placed and or the customer returns the order without purchase, the shipping and administrative costs will be charged to the customer. The fixed amount is 5% of the value of the returned order if the customer wishes a refund on his credit card. If the customer wishes to make a voucher, the total amount of his order (excluding delivery) will be given in the form of a voucher to be used on the online site or in the store with not additional cost, valid for 3 months from the date of the order.
FOOLFASHION wants to make your life cooler. That's why we offer you different payment methods: MasterCard, Visa, Postfinance, bank transfer and now with Heidi Pay which allows you to pay in several times.
9.2 Payment by bank transfer
When you choose the payment method "bank transfer", the processing takes longer than normal. A confirmation email will give you all the details concerning the procedure to follow. From the date of your order, you have 3 days to make the payment. After this period you can contact us to extend the bank transfer request. If you do not hear from us within this period, the order will be cancelled and administrative fees may be charged. The order will not leave our premises until the payment has been validated.
9.3 Payment on invoice
For all orders placed with the Foolfashion team, we grant a payment on invoice of maximum 10 days.
9.4 Payment by instalments
Thanks to the new payment method Heidi Pay, you can make your purchase and pay in several monthly installments. Discover the advantages of this payment method:
- spread the cost of your purchase
- pay without interest or additional fees
- immediate response
- all you need is a bank or credit card
Heidi pay is available in all our sales channels.
Pay in 2, 3, 4 or even 10 times without any fees.
9.5 Bank account information
FOOLFASHION.CH, Route Suisse 26, 1163 Etoy. IBAN: CH03 0832 7765 0432 4509 4
10. Shipping: “3-5 business days”
Delivery time is usually 3 to 5 business days after the payment registration. In case of a payment per bank transfer, delivery time will take a couple of days longer. Business days are from Monday until Friday, holidays, Saturdays and Sundays excluded. Holidays can differ for each Swiss Canton. If you pass an order on a Friday (not holidays), your order will be probably delivered the next Wednesday. If an order shouldn’t delivered by the date wished or announced, any right for a refund is however excluded and it would not be a reason for order cancellation.
11. Delivery address
No orders will be delivered to invalid or incomplete addresses. Such orders will automatically be canceled. An e-mail will be sent to you for information. In the case of a credit card payment, you will be refund of the amount of your order, after deduction of CHF 50.00 for cancellation fees.
12. Return, exchange and refund
You have 15 days from the date of the invoice to return your parcel to us according to the steps explained in point 14. FOOLFASHION.CH will exchange the items you do not wish to have within the limits of available stocks and excluding sales and discounts of all kinds. The goods must in all cases be returned new, unworn, unwashed and in their original condition including the original labels and packaging. The return costs are to be paid by the customer unless the product is damaged (see 13). The refund will be made in the following way: credit card or bank transfer, the cost will be 5%. This surcharge includes handling charges, packaging costs, transaction costs and processing fees. In all cases, refunds are made every 15th day of the month following the order.
13. Damaged items
If you receive a product that is damaged during transport, or defective, it is imperative that you return the order within 15 days from the date of the invoice (see terms and conditions for returning products and items). The goods must in all cases be returned new, unworn, unwashed and in their original condition including the original labels and packaging. The costs for returning the goods (maximum CHF 9.00) will be refunded to you in the form of a voucher on your FOOLFASHION account. Orders paid by credit card and returned will be refunded to you by credit card. Some of our articles are on display at the various events we attend. It is possible that these items may have small defects that you can report to us by email.
14. Return items
To return an item to us, you have 15 days from the date of the invoice. You must go to your account, then go to the "History and Details of your orders" section and select the order you wish to return. Tick the box with the reference number of the item you wish to return. At the bottom of the page, explain in a few words the reasons for your return and then click on "Generate a Return". We will then contact you to finalise the return procedure.
All personal information you give to FOOLFASHION are secured and intended for an internal use only. You can easily edit your profile at any time, by browsing the website under the menu “My Account”.
16. Services availability
FOOLFASHION is a website accessible 24/7. For maintenance, update and any other technical reasons, the website access may be temporarily interrupted. Any consequence due to those interruptions cannot be charged to FOOLFASHION.
The optional subscription to the FOOLFASHION newsletter requires you to supply with your e-mail address. Data collection while registering for the newsletter is treated in the respect for the principles of personal data protection defined by the current legislation. You can benefit of the right of access, editing or deleting of your data at any time by browsing the website under the menu “My Account” and editing your profile directly.
The present Terms and Conditions are edited into French and translated into English and German. In case of conflict, only the French version shall prevail.
The present Terms and Conditions govern the conditions of use of the www.foolfashion.ch website, which owner and publisher is: FOOLFASHION SNC, Route Suisse 26, 1163 Etoy. Email: support[at]foolfashion.ch. Register number: CHE-173.836.199
20. Applicable law and jurisdiction
Swiss law governs the present contract, as well as all private sales planned by FOOLFASHION. In case of dispute, Etoy has legal jurisdiction.
Etoy, 02.08.2011. v22 02.08.2021