If you encounter a problem during your visit to our site, please contact us under the heading "Contact us". This service answers all your questions, suggestions for improvement and complaints.
All orders placed on foolfashion.ch are governed by these General Terms and Conditions of Sale. By placing an order you acknowledge that you have read, understood and accepted these Terms and Conditions without reservation. FOOLFASHION.CH may modify these Terms and Conditions without prior notice.
1. Delivery area
FOOLFASHION delivers exclusively in Switzerland and Liechtenstein. Orders outside these two countries cannot be considered for legal reasons.
The characteristics of the products you order are indicated on the pages of the site. All products offered comply with the applicable standards. The photographs illustrating the products are not contractual. FOOLFASHION reserves the right to cancel any order if a product selected is listed with an incorrect price or description, especially because of a typing error.
3. User account
The creation and use of an account on FOOLFASHION is completely free and non-binding. However, to order products, you must create an account on the site and provide a number of personal information. FOOLFASHION reserves the right to close your account without prior notice. You are free to delete the account at any time. To do this, simply write to us under the heading "contact us". Upon receipt of the message, we will deactivate your user account.
When registering with foolfashion.ch, you must ensure that the data you provide is correct and complete. Please inform FOOLFASHION of any changes of address and other modifications by updating your personal data on this site as soon as possible.
You must choose a password to place orders on the site FOOLFASHION.ch. This password is strictly confidential and must not be disclosed to third parties. By registering, you assume full responsibility for the use of the password and all orders that are placed, even without your knowledge, using this password. If you suspect that a third party is using this user account or password, please inform us as soon as possible under the heading "Contact us".
By clicking on "Pay" you agree to purchase the selected products in accordance with these Terms and Conditions. Each order will be confirmed by e-mail so that you can keep track of your purchases. If, despite everything, you have a doubt about your order, you can write to us under the heading "Contact us". FOOLFASHION reserves the right to cancel an order that has errors in wording, input or calculation, but also when an item is missing in your order.
6.1 Sales and reduced prices
All products purchased in the sales section at reduced prices or events such as Valentine's Day or Black Friday, have a right of return of 7 days. In the event of a return of a discounted product to our premises, the return costs will be charged to the buyer and a handling fee of CHF 15.00 will be applied. The amount of the articles will be given in the form of a voucher and the customer will not be entitled to a refund on his credit card or cancellation of his invoice.
6.2 Special orders
All special orders (customizations, orders of a product not in stock or new references) cannot be cancelled by the customer once the order has been placed with one of the Foolfashion suppliers. The total amount will be due by the customer. A deposit of 50% will be requested at the validation of the customer's order and cannot be refunded in case of a change of decision by the customer.
6.3 Acceptance of payment
FOOLFASHION has the right to choose the method of payment by invoice to certain customers. A reminder fee of CHF 20 will be charged if the invoice is not paid within 30 days.
6.4 Loyalty Program / Discount
The Foolfashion loyalty program is available on the site www.foolfashion.ch, but also in shop and during events. It allows the customer to accumulate points that enable him to claim a voucher of CHF 50 for every CHF 500 spent. No voucher can be transferred in cash or refunded to a bank account. In case of non-validation of a voucher after the validation of the customer's order, Foolfashion cannot be asked to deduct the voucher from the omitted order. All other vouchers or special discounts are also affected by this last directive. Discounts are personal and may not be used by or for third parties.
The company that owns FOOLFASHION is subject to Swiss VAT no. CHE-349.147.456. The prices displayed are net prices, indicated in Swiss francs (CHF). Prices are subject to change without prior notice.
8. Delivery & distribution costs
Delivery costs are charged and sent by B Mail. The Swiss Post Office is responsible for the delivery of the goods up to the point where the package is deposited with the recipient. In connection with the packages, FOOLFASHION and the Post are liable for damages resulting from damage, loss or incorrect delivery of packages, but in no case of theft. For all orders, the Post Office sends packages from Tuesday to Friday. No packages will be sent outside of these days.
8.1 Delivery costs without purchase
If an order has been placed and/or the customer returns the order without purchase, the shipping and administration costs will be charged to the customer. The lump sum is 10% of the value of the returned order if the customer wishes to have a refund on his/her credit card. If the customer wishes to make a voucher, the total amount of the order (excluding delivery) will be given in the form of a voucher to be used on the website or in the shop at no extra cost, valid for 12 months from the date of the order.
FOOLFASHION wants to make your life cooler. That's why we offer you different payment methods: MasterCard, Visa, Postfinance, Twint, Swissbiling and now with Heidi Pay which allows you to pay in several instalments.
9.2 Payment by Swissbiling invoice - 30-day invoice
The processing of 30-day invoices is generated by our partner Swissbiling. You have 30 days in which to make payment directly to our partner. All processing costs are set out in the GTC of our partner Swissbiling.
You have the option of paying in instalments per invoice via our partner Swissbiling.
No payments validated by Swissbiling shall be made to the account of Foolfashion SNC.
9.3 Payments for orders placed by phone or email.
For all orders placed with Team Foolfashion, we ask the customer to make the payment before shipping, you can ask to receive a SMS link for remote payment by credit card or Twint.
9.4 Payment by instalments
Thanks to the new payment method Heidi Pay, you can make your purchase and pay in several monthly instalments. Discover the advantages of this payment method:
- spread the cost of your purchase
- pay without interest or additional costs
- immediate response
- all you need is a bank or credit card
Heidi pay is available in all our sales channels.
Pay in 2, 3, 4 or even 10 instalments free of charge.
9.5 Bank details
FOOLFASHION SNC, Route Suisse 26, 1163 Etoy.
IBAN: CH03 0832 7765 0432 4509 4
10. Delivery: 3-5 business days
The delivery time is usually 3 to 5 working days after receipt of payment. In case of payment by bank transfer, the delivery time will be a few days longer. "Business days" means working days. Business days are Monday to Friday, excluding public holidays, Saturday and Sunday. If you place an order on a Friday (not a public holiday) the order will probably arrive on Wednesday of the following week. Public holidays may differ from one Canton to another. If a delivery does not arrive on the requested or communicated date, any claim for compensation is excluded and cannot be used as a reason for cancellation of the order.
11. Shipping address
Only deliveries to valid addresses will be accepted. Any order that does not comply with these conditions will be cancelled. You will be notified by e-mail of the cancellation of your order. In the case of payment by credit card or bank transfer, you will be refunded the amount of the order, from which the cancellation fee will be deducted.
12. Returns, exchanges and refunds
You have 10 days from the date of the invoice to return your package according to the steps explained in point 14. FOOLFASHION.CH will exchange the items you do not want to have within the limits of available stocks and excluding sales and discounts of any kind. The goods must in all cases be returned new, unworn, unwashed and in its original condition including labels and original packaging. The cost of return is at the customer's expense unless the product is damaged (see 13). In order to avoid excessive costs for the customer, Foolfashion will reimburse the customer in the form of a voucher valid for use in the shop or on the website www.foolfashion.ch. In the event of an express request by the customer for a refund by credit card or bank transfer, the costs will be 10% for all orders of more than CHF 100.00 or a minimum of CHF 10.00 for all orders less than CHF 100.00. This surcharge includes handling fees, packaging fees, transaction fees and processing fees. In all cases, refunds are made on the 15th of the month following the order.
All products purchased in the sale section at reduced prices or events such as Valentine's Day or Black Friday, have a right of return of 7 days. In the event of a return of a discounted product to our premises, the return costs will be charged to the buyer and a handling fee of CHF 15.00 will be applied. The amount of the articles will be given in the form of a voucher and the customer will not be entitled to a refund on his credit card or cancellation of his invoice.
According to the guidelines of the Anti-Doping Law, no food supplements can be returned.
13. Damaged products
If you receive a product that has been damaged in transit, or is defective, it is imperative that you return the order to us within 15 days of the invoice date (see terms and conditions for returning products and items). The goods must in any case be returned new, unworn, unwashed and in their original condition including the original labels and packaging. The costs for the return of the goods (maximum CHF 9.00) will be refunded to your FOOLFASHION account in the form of a voucher. Orders paid by credit card and returned will be refunded to you by credit card. Some of our items are displayed at various events in which we participate. It is possible that these items have small defects which you can report to us by e-mail.
14. Return of products
To return an item, you have 10 days from the date of the invoice. You need to go to your account, then to your order history and details and select the order you wish to return. Check the box for the reference number of the item you wish to return. At the bottom of the page, explain in a few words the reasons for your return and then click on "Generate a Return". We will then contact you to finalise the return arrangements. If you fail to return an item, a 5% fee will be deducted for customer tracing.
15. Data protection
Your personal information is for the exclusive use of FOOLFASHION and is intended for internal use only. You can change this personal data yourself at any time, under the heading "My account".
16. Accessibility of the services
FOOLFASHION strives as far as possible to maintain its site accessible 7 days a week and 24 hours a day, but may interrupt access for reasons of maintenance and updates, or for any other reason including technical. FOOLFASHION.CH is in no way responsible for any consequences that may result for the user.
FOOLFASHION regularly sends you a newsletter with various information. The optional subscription to the newsletter of FOOLFASHION requires you to provide your e-mail address in advance. The data collected during the subscription to the newsletter is processed in compliance with the principles of personal data protection defined by the legislation in force. If you wish to stop receiving the newsletter, simply go to the "Contact us" section. Upon receipt of your message, we will deactivate you from the newsletter.
These terms and conditions have been translated into German and English. In the event of any discrepancy with the French version, the latter shall be the sole authoritative version.
These General Terms and Conditions of Sale govern the conditions of use of the website www.foolfashion.ch, whose publisher and owner is: Head Office: FOOLFASHION SNC, Route Suisse 26, 1163 Etoy. E-mail: support[at]foolfashion.ch. Register number: CHE-173.836.199
20. Applicable law and strength
This contract, as well as the sales organized by FOOLFASHION.CH, is governed by Swiss law. In case of dispute, the place of jurisdiction is Etoy.
Etoy, the 02.08.2011. Version v22 03.03.2022