If during your visit to our site you encounter a problem, please contact us under the heading "Contact Us". This service answers all your questions, suggestions for improvement and complaints.
All orders placed on foolfashion.ch are governed by these Terms and Conditions. By placing an order you acknowledge having read, understood and accepted without reservation, these Terms and Conditions of Sale. FOOLFASHION.CH may modify these Terms and Conditions of Sale without prior notice.
1. Delivery area
FOOLFASHION delivers exclusively in Switzerland and Liechtenstein. Orders outside these two countries can not be taken into consideration for legal reasons.
2. Products
The characteristics of the products that you order are indicated on the pages of the site. All the products offered are in conformity with the standards in force. The photographs illustrating the products are not contractual. FOOLFASHION reserves the right to cancel any order if a product selected should be listed with an incorrect price or description, especially because of a typing error.
3. User account
The creation and use of an account on FOOLFASHION is completely free and non-binding. However, to order products, you must create an account on the site and provide a number of personal information. FOOLFASHION reserves the right to close your account without notice. You are free to delete the account at any time. To do this, simply write to us under the heading "contact us". Upon receipt of the message, we will deactivate your user account.
4. Registration
When registering with foolfashion.ch, you must ensure that the data you provide is correct and complete. Please inform FOOLFASHION of any change of address and other changes by updating your personal data on this site as soon as possible.
5. Password
You must choose a password to place orders on the site FOOLFASHION.ch. This password is strictly confidential and must not be disclosed to third parties. By your registration, you assume full responsibility for the use of the password and all orders that are placed, even without your knowledge, using this password. If you suspect that a third party is using this user account or password, please inform us as soon as possible under the heading "Contact Us".
6. Orders
By clicking on "Pay" you agree to purchase the products selected in accordance with these Terms and Conditions. Each order will be confirmed by e-mail so that you can keep track of your purchases. If despite everything, you have a doubt about your order, you can write to us under the heading "Contact Us". FOOLFASHION reserves the right to cancel an order that has errors of wording, input or calculation, but also when an item is missing in your order.
6.1 Sales and reduced prices
All products purchased in the section sales at reduced prices or events such as Valentine's Day or Black Friday, has no right of return. In case of return of a discounted product to our premises, the return costs will be charged to the buyer and a handling fee of CHF 15.00 will be applied. The customer will not be entitled to a refund on his credit card or cancellation of his invoice.
6.2 Special orders
All special orders (customizations, orders of a product not in stock or new references) can not be canceled by the customer once the order made at one of the suppliers Foolfashion. The total amount will be due by the customer. A deposit of 50% will be requested at the validation of the customer order and can not be refunded in case of change of decision on his part.
6.3 Acceptance of payment
FOOLFASHION is entitled to choose the method of payment by invoice to some customers. 20 CHF of expenses of recall will be charged to you if the invoice is not paid under 15 days.
6.4 Loyalty program / Discount
The Foolfashion loyalty program is available on the website www.foolfashion.ch, but also in store and during events. It allows the customer to accumulate points that allow him to claim a voucher of CHF 50 for every CHF 500 of purchase. No voucher can be transferred in cash or refunded to a bank account. In case of non-validation of a voucher after the validation of the order customer will not be able to make a request to Foolfashion to deduct the said voucher, on the omitted order. Any other voucher or special discount are also concerned by this last directive. Discounts are nominative and cannot be used by third parties or for third parties. The loyalty program is divided into two: a first program only valid on the website www.foolfashion.ch and a second program only valid in the store in Etoy and in events. Each Foolfashion store has its own loyalty program. The loyalty points are valid for 1 year, beyond this period, the points are cancelled.
7. Prices
The company owner of FOOLFASHION is subject to Swiss VAT No. CHE-349.147.456. The prices displayed are net prices, indicated in Swiss francs (CHF). The prices can be modified without prior notice.
8. Shipping & distribution costs
The shipping costs are payable and sent by B Mail or A Mail according to the customer's choice. The Swiss Post assures the postal sendings until the deposit of the parcel of the recipient. In connection with the packages, FOOLFASHION and the Post are responsible for damages resulting from damage, loss or improper delivery of packages, but in no case of theft. For all orders, the Post Office ships packages Monday through Friday until 16:00. No packages will be sent outside of these days.
Bulky products :
8.1 Delivery charges without purchase
If an order has been placed and/or the customer returns the order without purchase, the shipping and administration costs will be charged to the customer. The flat fee is 10% of the value of the returned order if the customer wants a refund on his credit card. If the customer wishes to make a voucher, the total amount of his order (excluding delivery) will be given in the form of a voucher to be used on the online site or in the store without any additional costs, valid for 12 months from the date of the order.
9.1 Payments
FOOLFASHION wants to make your life cooler. That's why we offer various payment methods: MasterCard, Visa, Postfinance, Twint, 15-day invoice and now with Heidi Pay which allows you to pay in installments. Payment by vouchers or gift certificates is possible. Vouchers won at events and offered by Foolfashion, are not cumulative and Foolfashion reserves the right to cancel an order if the vouchers are cumulative.
9.2 Payment by invoice - 15 day invoice
The processing of 15-day invoices is generated by our own billing service. A fee of CHF 2.90 will be added for the processing of the invoices.
The payment by ISR, the customer undertakes to pay his invoice within 15 days. In case of a reminder, a reminder fee will be added to the original invoice amount.
The customer will not be able to cancel his order, when Foolfashion asks for a first payment in advance, for solvency check of the customer. In case of non-payment, the reminder fee will be charged and the file will be forwarded to the competent debt collection office.
For all new customers, the first invoice must be paid before the goods are shipped. Other orders will be paid within 15 days. Foolfashion reserves the right to no longer offer payment by ISR to customers who do not respect the payment terms.
In case of return of the order, the delivery costs as well as the processing fee of CHF 2.90 will be due by the customer.
In case of late payment, a reminder fee of CHF 20.00 per reminder will be issued.
In case of non-payment, the file will be transmitted to the competent Debt Collection Office with processing fees to be paid by the buyer, i.e. a fixed amount of CHF 79.00 will be added to the initial invoice in addition to the reminder fees.
FOOLFASHION SNC, Route Suisse 26, 1163 Etoy.
IBAN: CH03 0832 7765 0432 4509 4
9.2.1 Payment by Swissbiling invoice - 30-day invoice
The processing of 30-day invoices is generated by our own partner Swissbiling. The customer choosing this method of payment is subject to the GTC resulting from our partner.
The invoice is issued and sent by Swissbiling within 48 hours.
The customer must pay the invoice directly to Swissbiling.
In case of return of goods, the invoice will be canceled within our partner, but the customer will be required to pay the postage but also CHF 5.00 processing fee for transfer of the file to the internal billing department of Foolfashion.
In this case, the Swissbiling invoice will be cancelled and transferred to the internal billing department of Foolfashion, which will re-invoice the items and provide the buyer with a voucher valid on his customer account.
9.3 Payments for orders placed by phone or email.
For all orders placed with Team Foolfashion, we ask the customer to make the payment before shipment, you can request to receive a link SMS for remote payment by credit card or Twint.
9.4 Payment in installments
Thanks to the new payment method Heidi Pay, you can make your purchase and pay in several monthly installments. Discover the advantages of this payment method:
- Spread the cost of your purchase
- pay without interest or additional fees
- immediate response
- all you need is a bank or credit card
Heidi pay is available in all our sales channels.
Pay in 2, 3, 4 or even 10 times without any fees.
9.5 Bank details
FOOLFASHION SNC, Route Suisse 26, 1163 Etoy.
IBAN: CH03 0832 7765 0432 4509 4
10. Delivery: 3-5 business days
The delivery time is usually 3-5 business days from the receipt of payment. In case of payment by bank transfer, the delivery time will take a few days longer. "Business days" means working days. Business days are Monday to Friday, excluding holidays, Saturdays and Sundays. If you place an order on a Friday (not a holiday) the order will probably arrive on Wednesday of the following week. Holidays may differ from one Canton to another. If a delivery does not arrive on the requested or communicated date, any right to compensation is excluded and cannot be used as a reason to cancel the order.
The customer can also choose Click&Collect free of charge in our branches in Etoy or Martigny.
From CHF 189.00 of purchase, the delivery is offered except bulky products or of more than 10 kilos.
Bulky parcels from 10 kilos, CHF 29.00
Your basket contains items that cannot be sent in a standard package. We are therefore obliged to send you your order as a "bulky item". An adjustment invoice will be sent to the customer for the additional cost of transport.
11. Shipping address
Only deliveries to valid addresses will be accepted. Any order that does not meet these conditions will be cancelled. You will be notified by e-mail of the cancellation of your order. In the case of payment by credit card or bank transfer, you will be refunded the amount of the order, from which will be deducted the order cancellation fee.
12. Returns, exchanges and refunds
You have 15 days from the date of the invoice to return your package according to the steps explained in point 14. FOOLFASHION.CH will exchange the items you do not want to have within the limits of available stocks and excluding sales and discounts of all kinds. The goods must in all cases be returned new, unworn, unwashed and in its original condition including labels and original packaging. The return costs are at the customer's expense unless the product is damaged (see 13). The refund will then be made as follows: to avoid excessive costs for its customer, Foolfashion will refund its customer in the form of a voucher valid in the store, on the site www.foolfashion.ch. In case of an express request from the customer for a refund by credit card or bank transfer, but also a change of invoice costs will amount to 10% for all orders over CHF 100.00 or a minimum of CHF 10.00 for all orders less than CHF 100.00. This surcharge includes handling fees, packaging fees, transaction fees and processing fees. In all cases, refunds are made every 15th of the month following the order.
All products purchased in the sale section at reduced prices or events such as Valentine's Day or Black Friday, have no right of return. In case of return of a product sold in our premises, the return costs will be charged to the buyer and a handling fee will be applied for an amount of CHF 15. The customer will not be entitled to a refund on his credit card or cancellation of his invoice.
According to the guidelines of the anti-doping law, no nutritional supplements or care products can be returned, even unopened.
The right of return is excluded for the following products
- Food
- Items from special offers such as "Black Friday
- Items marked "non-returnable
- Products ordered from suppliers specifically for customers
- Customized products
- Safety related products, Airbag, Helmet.
13. Damaged products
If you receive a product that is damaged in transit, or defective, it is imperative that you return the order within 15 days from the date of the invoice (see the terms of return of products and articles). The goods must in any case be returned new, unworn, unwashed and in their original condition including the original labels and packaging. The costs for the return of the goods (maximum CHF 9.00) will be refunded to you in the form of a voucher on your FOOLFASHION account. Orders paid by credit card and returned will be refunded to you by credit card. Some of our items are exhibited in the various events in which we participate. It is possible that these items have small defects that you can report to us by e-mail.
14. Return of products
To return an item to us, you have 15 days from the date of the invoice. You must go to your account, then to the "Order History and Details" section and select the order you want to return. Check the box of the reference number of the item you want to return. At the bottom of the page, explain in a few words the reasons for your return and then click on "Generate a Return". We will then contact you to finalize the return process. In case of no return, a 5% fee will be retained for customer research.
15. Data protection
The information that concerns you is reserved for FOOLFASHION and is intended for internal use only. You can modify yourself these personal data at any time, in the heading "My account".
16. Accessibility to the services
FOOLFASHION strives as far as possible to maintain its site accessible 7 days a week and 24 hours a day, but may interrupt access for reasons of maintenance and updates, or for any other reason including technical. FOOLFASHION.CH is in no way responsible for any consequences that may result for the user.
17. Newsletter
FOOLFASHION regularly sends you a newsletter with various information. The optional subscription to the newsletter of FOOLFASHION requires to provide your e-mail address beforehand. The data collected during the subscription to the newsletter are treated in compliance with the principles of personal data protection defined by the legislation in force. If you wish to cancel the sending of the newsletter, simply go to the "Contact Us" section. Upon receipt of your message, we will deactivate you from the newsletter.
18. Language
These terms and conditions have been translated into German and English. In the event of any discrepancy with the French version, only the French version shall be binding.
19. General
The present General Terms and Conditions of Sale govern the conditions of use of the website www.foolfashion.ch, whose publisher and owner is: Head Office: FOOLFASHION SNC, Route Suisse 26, 1163 Etoy. E-mail: support[at]foolfashion.ch. Register number: CHE-173.836.199
Moreover, its General Terms and Conditions of Sale are only applicable to the website www.foolfashion.ch and the store in Etoy and the events managed by this store. In no case are these terms and conditions valid for the partner or franchise stores.
Customers who are part of a partner or ambassador program, this is only valid on the website www.foolfashion.ch, the Etoy store and its events.
20. Applicable law and strength
This contract, as well as sales organized by FOOLFASHION.CH, is governed by Swiss law. In case of dispute, the fort is in Etoy.
Etoy, the 02.08.2011. Version v24 01.01.2023