Leave us a message
FOOLFASHION.CH has the pleasure to meet you on his online sales website in order to share a new adventure. Should you feel uncomfortable during your browsing, do not hesitate to send us a message by browsing the website under the “Contact us” menu. This customer service answers to all your requests, questions, suggestions and complaints.
All orders placed on FOOLFASHION.CH are subject of the present Terms and Conditions of sales. By placing an order, you confirm to have read, understood and accepted the present Terms and Conditions of sales. FOOLFASHION can modify at any time the present Terms and Conditions, without prior notice.
FOOLFASHION exclusively delivers through Switzerland and Liechtenstein. For legal reasons, orders placed outside those countries will not be considered.
All features of the products that you order are stated on the website. Pictures are not contractual. FOOLFASHION reserves the right to cancel any order whether a selected item is listed whit a wrong price or description.
3. User account
To place orders on FOOLFASHION you need to create a user account. The creation and use of your account is free. By creating your account you will have to provide FOOLFASHION.CH with some personal information. FOOLFASHION.CH reserves the right to close your user account without prior notice. You are free to delete your account at any moment. Just send us a message by browsing the website under the “Contact us” menu.
By registering on FOOLFASHION you guarantee the exactness and the exhaustiveness of the data that you supply. Please inform FOOLFASHION.CH of any changes of your personal information by updating your user account regularly.
In order to log onto your account on FOOLFASHION website, you have to choose a password. This password is strictly confidential and must not be revealed to any person. By registering, you take charge of the use of your password and for all orders placed by using your account and your password, although without your awareness. If you suspect that somebody may use your account and password, please inform us immediately by browsing the website under the “Contact us” menu.
By clicking on the “Pay with Saferpay” button, you confirm buying the products you have selected according to the present Terms and Conditions of sales. We consider an order as valid by the moment the payment has been accepted. Every order will be confirmed to you by e-mail so that you keep track of your purchase. If, nevertheless, you have a doubt on your order, you can send us a message by browsing the website under the “Contact us” menu. FOOLFASHION reserves the right to cancel any order with errors on it.
The company owning FOOLFASHION is subject to the Swiss VAT: CHE-349.147.456. Prices are indicated in Swiss Francs (CHF) and can be changed without prior notice.
8. Delivery and distribution Fees
Standard shipping in mail B without signature is CHF 7. Swiss Post ensure mailing that the recipient of the parcel. In connection with the package, FOOLFASHION and Swiss Post liable for damages resulting from the damage, loss or improper distribution of parcels but in no case of theft.
FOOLFASHION wishes to make your life cool. That's why we accept MasterCard, Visa, Postfinance and banking transfers.
9.2 Payment by bank transfer
When you choose the mode "bank transfer", the delivery process will take longer than normal. A confirmation email will give you all the details of the process. Starting from the date of your order, you will have two days to make the payment. Past that time, your order will be canceled (if not paid). We will be entitled to claim you, as administrative costs of CHF 50. -
9.3 Bank account information
FOOLFASHION.CH, Rte du Vignoble 73, 1175 Lavigny, IBAN: CHF69 0900 0000 1261 2189 3
10. Shipping: “3-5 business days”
Delivery time is usually 3 to 5 business days after the payment registration. In case of a payment per bank transfer, delivery time will take a couple of days longer. Business days are from Monday until Friday, holidays, Saturdays and Sundays excluded. Holidays can differ for each Swiss Canton. If you pass an order on a Friday (not holidays), your order will be probably delivered the next Wednesday. If an order shouldn’t delivered by the date wished or announced, any right for a refund is however excluded and it would not be a reason for order cancellation.
11. Delivery address
No orders will be delivered to invalid or incomplete addresses. Such orders will automatically be canceled. An e-mail will be sent to you for information. In the case of a credit card payment, you will be refund of the amount of your order, after deduction of CHF 50.00 for cancellation fees.
12. Return, exchange and refund
You have 15 days from the date of the invoice to return your package. FOOLFASHION will exchange items you do not wish to have within the limits of available stocks. The goods must in all cases be returned new, unworn, unwashed and in its original condition including labels and original packaging. Return costs are the responsibility of the customer unless the product is damaged (see 13). The refund will be made as follows: credit card or bank transfer the fee will be 5%. This increase includes handling fees, packaging fees, transaction fees and processing fees.
13. Damaged items
If you receive a defective or damaged product during transportation, please send us back the order within 15 days as from the invoice date (also refer to terms of return of damaged items). All goods must be returned new, not wore, not washed and with all original labels as well as the original packaging. Return delivery fees (maximum CHF 8.90) will be refund as a voucher on your personal FOOLFASHION account. Orders paid by credit card will be refund.
14. Return items
In order to return item, you can do it within 15 days as from the invoice date. Just click on “Your account” and then click on “History and details of my orders”. Select then the order containing the item you want to return. Check the item box you want to return. At the bottom page, just explain in few words the reasons of your return, then click on “Return generate”. We will then contact you in order to finalize the item's return.
All personal information you give to FOOLFASHION are secured and intended for an internal use only. You can easily edit your profile at any time, by browsing the website under the menu “My Account”.
16. Services availability
FOOLFASHION is a website accessible 24/7. For maintenance, update and any other technical reasons, the website access may be temporarily interrupted. Any consequence due to those interruptions cannot be charged to FOOLFASHION.
The optional subscription to the FOOLFASHION newsletter requires you to supply with your e-mail address. Data collection while registering for the newsletter is treated in the respect for the principles of personal data protection defined by the current legislation. You can benefit of the right of access, editing or deleting of your data at any time by browsing the website under the menu “My Account” and editing your profile directly.
The present Terms and Conditions are edited into French and translated into English, Italian and German. In case of conflict, only the French version shall prevail.
The present Terms and Conditions govern the conditions of use of the www.foolfashion.ch website, which owner and publisher is: FOOLFASHION Rérat-Loué SNC, Rte du Vignoble 73, 1175 Lavigny. Email: support[at]foolfashion.ch. Register number: CHE-173.836.199
20. Applicable law and jurisdiction
Swiss law governs the present contract, as well as all private sales planned by FOOLFASHION. In case of dispute, Lavigny has legal jurisdiction.
Buchillon, March 4th, 2012. Version v17 07.01.2019